remember how i was saying the flight bookings that i wanted to make didn't go thru? i'm not the only one! having as much time as i do in the office, i read the news. a lot. does this mean that people who have nothing better to do are the updated ones? haha. apparently there are others out there who were having the same probs but were not as lucky as me. their so called 'error' bookings did go thru but they found out too late and got confirmations and everything and had to write in for refunds. even though it was the system's fault. like wtf rite?
i guess companies should get their systems right and well maintained so things like this don't happen. best part is when i called their hotline during my error, the customer service person seemed damned nonchalant about it lor. i was like, so mine didn't go thru, i'm sure other people will be having the same probs. aren't you going to tell your IT people or engineers? she was all like, oh as long as your card number isn't here then it didn't go thru. so you're not going to get the system checked? no you can just try again later. what if the same thing happens? you can call in to book but there will be a fee of $10 per ticket. yeah ok but it's a system problem which could be affecting other customers too, are you going to tell your system people? no if it's confirmed you will get a confirmation email.
then i got tired.
which brings me to another issue. i have had damned lousy reception in my own house since the day i moved in. i finally sent in feedback to si.ngt.el and they did reply quite nicely (though i think it sounded patronizing, but that's just me.) that they would get one of their engineers to check it out. i'm not sure if they did or not cos it's been a week and they haven't updated me on anything. yesterday my line got cut off 4 freakin' times while i was on the line with f. adakah patut?? no, it ain't my phone ok. mum experiences it too.
oh oh and i am this close to losing it while on the train to and from work. got smelly people, people who talk too loud on the phone, inconsiderate people who won't move in, people who block the escalators... come on!!! you have got to be kidding me man. completely ungracious society. to make a comparison, while i was in aust, the guys almost always gave up their place in the bus queue/ seat, opened doors for women. what happened here sia? yeah ok we're supposed to be all equal and shit but a bit of gentlemanly behaviour wouldn't hurt lor. the women aren't any better. absolutely hate it when they rush in for seats. have more class will you? or do a smooth expert block like i do, as witnessed many times by ro.han.a. wahaha. being big is helpful sometimes yo.
i know, i like to comprain comprain. bite me.
Thursday, February 28, 2008
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3 comments:
I'd say this is another rambling, self-absorbed post.
The only thing interesting is the last line and yes, I will bite you. Been a long time since I last bit anything. Lol!
er when r they not rambling and self- absorbed? haha.
sorry mate i don't swing that way!
Really? The guys do that in Australia? I'm moving there!!!
I realise that most customer service are only good at giving interim or initial replies. The follow-up sux. So what to do? We write complaint letters!
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